Frequently Asked Questions (FAQs)

Contents

  1. What are the benefits of On-line learning with eCollege?
  2. How long will it take to do a course?
  3. How do I register for a course?
  4. Who is eligible for Free Online courses?
  5. What are the computer requirements for our online courses?
  6. How do I login for the first time?
  7. How do I take an exam?
  8. How does On-line testing work?
  9. How do I get an email address?
  10. I'm an Apprentice on the Common Modules but I can't log in

1. What are the benefits of On-line learning?

  • Convenience of learning at home, place of work or other preferred location
  • Option to customise the learning, self assessments to measure your own progress, flexibility.
  • Available around the clock.
  • Ability to be able to learn at your own pace.
  • One very important aspect of learning with eCollege is the eTutor Support provided
    • eCollege have 15 eTutors across all disciplines that work Monday - Friday.
    • You can message your eTutor with your query and they will message, call or text you in reply. 

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2. How long will it take to do a course?

There is no precise answer to this as each person's learning curve is different. We recommend that learners go on-line each day and cover 2-3 topics, come offline and put into practice what they have covered on-line.

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3. How do I register for a course?

If you are paying for a course you can Complete the online registration form. Courses are free of charge to unemployed clients. You can discuss course options and register for a course by visiting your local employment services office.

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4. Who is eligible for Free Online courses?

Jobseeker's in receipt of Jobseeker's Allowance, Jobseeker's Benefit, Disability Allowance or One Parent Family Allowance and those signing on for credits are eligible for Online Training. The Employment Service Officer verifies the client's status from the system. The "two year rule” is not applicable as these are not full SST or Traineeship programmes. The jobseekers will continue to sign with DSP and retain his/her allowance/benefit and will not receive a Training Allowance.

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5. What are the computer requirements for our online courses?

Recommended minimum specification of PC for access to online courses; Pentium Processor, 64 mb RAM minimum (128 mb recommended), 30 GB Hard Disk, 17 inch Monitor, Broadband access to the Internet, Recommended Screen Resolution = 1024 X 768, Software: Microsoft Internet Explorer 7 (IE7+)

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6. How do I login for the first time?

You will be sent a welcome email with a activation link, you must click on this link to activate your course.

You will be asked to change your password, once completed you will be able to log in using, username and password. 

You will see on your "Home" page all courses you are registered for. 

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7. How do I take an exam?

To take an exam/assessment you must attend an approved test centre for that course. Exams/assessment are administered on-line, however, you must attend an accredited test centre. 

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8. How does On-line testing work?

On-line testing is the process of taking an exam via a P.C. over the Internet. In order to take a test on-line, you have to go to an approved test centre for that exam/subject. The Test Administrators for the specific courses regulate the test centres. Nearly all approved on-line test centres operate on advanced booking basis i.e. you contact the test centre to book an exam for a particular time and day. Exam fees are paid to the test centre, generally in advance or on the day of the exam.

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9. How do I get an email address?

You will need an email address to register for an online course. There are many ways to get a free email address. Here is a list of a few of the most popular free email providers: a) Google gmail address b) Yahoo email address c) Microsoft Windows live

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10. I'm an Apprentice on the Common Modules but I can't log in.

Please see your apprenticeship induction booklet supplied to you at the mandatory 2 hour induction session. Pages 14-17 give instructions on logging in and accessing your online training for common modules.

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Mionathrú is déanaí: Thursday, 14 April 2016, 4:57 PM