Use this section if you are having issues accessing content on an eCollege Course. Step 1: Check our Knowledgebase for a solution Step 2: Post a Ticket on eCollege Helpdesk Ticket System

This article explains the most common issues for progress tracking, and how to troubleshoot them. Click here for the article. 1. Skillsoft Schedule Maintenance Information on Skillsoft Scheduled Maintenance Your course material is brought to you by a company called Skillsoft; please be advised of their weekly maintenance schedule. You will not be able to access your course material during these times: Wednesdays: 6am to 7am Sundays: 6pm to 8pm If you notice the system is down at other times, please do report this to eCollege. https://ecollege.etbonline.ie/support 2. Skillsoft Content Playback In the event that a user closes their browser window via the red 'X', instead of using the player’s "exit” button, course communication could potentially be impacted. Please ensure that when you are closing the Course Player window, you use the 'Exit' button at the top right-hand side of the Course Player window. As a reminder to exit via the exit button, Skillsoft has implemented the following warning message to which you can click 'cancel' and then exit the course correctly. Please close this tab when you have finished reading and return to your course. 3. My network connection might be poor Cause The most common causes for progress issues are temporary network problems, like a poor connection or temporary disconnect that may prevent communication between the course and the Learning Management System (LMS). Network problems can be caused by a wide range of factors. Solution The best precautionary tool is to make sure you're connected to a strong network. If you believe your connection is poor or you're accessing a course using a public WIFI, it might be better to hold off and access the content later and from a better network. It may also be worthwhile to use an ethernet cable instead of WIFI, if available. 4. Skillsoft Books 24/7 Each student has a maximum of 15 chapters which they can download from our online eBooks catalogue (Books 24/7) over a 12 week (90 day) period. After this period, the counter is reset to zero, and a further 15 chapters may be downloaded over the next period (and so on). *Please be careful as the download limit can be reached very quickly. 5. My browser might not be configured properly Check out these simple steps to make sure your browser is optimized for training. 6. I opened a course and forgot about it Cause The Skillsoft course player has two timers. If you leave the player idle for 5 minutes, it will stop accumulating duration. If you resume interaction, the timer will reset and duration will start accumulating again. This is separate from progress tracking, however, you should keep this in mind if the completion criteria require you to spend a certain amount of time in the course. After 60 minutes of inactivity, the course player will stop tracking progress, terminate your session and present a timeout message to close the course. Solution If you've received a timeout message it means the course was inactive for too long and progress will not save. Simply close the course and re-open it. But in the future, if you believe you'll be away from the training for an extended period of time, we recommend closing the course to save your progress. You'll later be able to re-open the course to where you left off.

Step 1: eCollege Browser Compatibility Checker Click here to visit the eCollege Compatibility Checker. To ensure compatibility with the eCollege Moodle web-based applications, you can use this browser compatibility checker to review your system and browser settings. Please ignore any Java errors. Step 2: Check your Internet Speed) Click here to check your Internet Speed. Check your internet speed to make sure that you have at least 5MB of download speed, which is required to run this course. Dongles (mobile broadband) are not recommended due to their instability Step 3: Update Java Click here to install or update to the latest version of Java. Only some courses will require Java, please check with your eTutor. Step 4: Update Adobe Reader Click here to install the latest version of Adobe Reader. Adobe Reader is used to open 'pdf' files. If you already have Adobe Reader, you are not required to click on this link. Some modern web browsers also have a built-in PDF reader. Step 5: Allow Popups for the eCollege and Associated Sites You will need to allow pop-ups for the eCollege site to function correctly; you can allow pop-ups for a specific site only by following the video below. [fusion_vimeo id="https://vimeo.com/222678649/36e0feca11" alignment="" width="" height="" autoplay="false" api_params="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" css_id=""][/fusion_vimeo]

FAQs Archive - eCollege

Q: Am I eligible for an eCollege course?

Currently, you must be resident in the Republic of Ireland with a PPS number and be over 18 to apply for one of our eCollege courses.

Q: How much do your courses cost?

All of our courses are free for you including course costs, exams, materials, etc.

Q: Computer Skills Required

The ability to adjust computer settings, such as allowing pop-ups The ability to navigate the Internet The ability to install any software that is necessary for the course you are enrolled on

Q: Technical Requirements

Most eCollege courses will require you to have a windows PC or Laptop, especially for any Microsoft courses. Other courses may allow the use of an Apple computer or Laptop. Please view the hardware requirements on the individual course page that you are interested in for more information. Desktop or Laptop - We do not support running the course solely on a phone or tablet We recommend a dual-core Processor 4GB of System RAM or greater is recommended The latest up to date operating systems A Web Browser such as Chrome, Firefox, Edge or Safari Minimum screen resolution of 1024X768 High-speed broadband - we do not recommend the use of mobile dongles as courses typically contain video content. You may require a printer, although eCollege always advises you to study from your PC/Laptop and keep electronic notes The following are not supported through eCollege: Windows 10 running in S mode. Read more about S Mode. Adobe Flash Windows 7 and Windows XP

Accessing Content

2021-02-26T12:14:46+00:00February 26th, 2021|Technical Support|

Skillsoft

2021-02-26T11:58:38+00:00February 26th, 2021|Technical Support|

General

2021-02-26T12:13:56+00:00February 26th, 2021|Technical Support|

Am I eligible for an eCollege course?

2021-02-26T11:45:22+00:00April 6th, 2020|General|

How much do your courses cost?

2021-02-26T11:45:22+00:00March 26th, 2020|General|

Computer Skills Required

2021-02-26T11:45:23+00:00March 19th, 2020|General|

Technical Requirements

2022-09-16T14:43:12+01:00March 19th, 2020|General|

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