This course is free for job-seekers. Please sign-up at your local Department of Social Protection or Intreo office

Please quote course code: NC11487

CompTIA A+ Core Series: Core 1 (220-1001) and Core 2 (220-1002) 


The CompTIA A+ certification is an Internationally recognised industry standard for any computer support technician. This a vendor-neutral certification you will gain the essential skills and information you will need to install, configure, optimize, secure, troubleshoot, repair, upgrade, and perform a maintenance schedule for various PCs, digital devices, and operating systems either within a busy IT department, retail computer environment or even completing home repairs. This course is ideal for people who want to learn more about network and servicing, and are interested in a future as an IT technician.

The CompTIA A+ Core will give you an understanding of emerging technologies, including the IoT, Automaton and Clouded computing environments and it enables you to concentrate on building your base of technical knowledge and to become familiar with the technology vocabulary you need on your career path affording the entry level certification for many areas within the IT Industry.

For full certification, candidates must take two exams, the CompTIA A+ Core 220-1001 and CompTIA A+ Core 220-1002

Course Contents:

CompTIA A+ Core 1000: 220-1001

Getting Started
  • Induction module
Course Resources
  • Exam information
  • Course eBooks
  • Course software information
  • Reference links
Domain 1: Mobile Devices
  • Installing Hardware and Display Components: Over time, laptop hardware and display components may break or need upgrading. Explore the best practices to follow when installing and configuring laptop hardware and components.
    • Laptops Features and Mobile Device Types: Explore various laptop features, such as special function keys, docking stations, and removable screens. In addition, this course covers mobile device types such as tablets and wearable technology.
  • Mobile Device Network Connectivity and Application Support: Examine mobile device network connectivity options such as wireless, cellular, and Bluetooth, as well as application support for commercial e-mail and VPN.
    • Accessories and Mobile Device Synchronization: Discover the various mobile connection types available, as well as best practices for synchronizing data.
Domain 2: Networking
  • TCP and UDP ports: Explore common TCP and UDP ports, protocols, and their purpose.
    • Networking: Explore networking fundamentals, including TCP and UDP, and common networking hardware devices.
  • Configuring a Wired/Wireless Network: Explore how to install and configure devices within a wired or wireless environment and examine which IP address, NIC, and IoT configurations are required.
    • Wireless Networking Protocols: Explore the most efficient wireless networking protocols to use given a scenario.
  • Network Hosts: Explore the various services that servers can provide to ease administration and service clients.
    • Implementing Network Concepts: Explore the basics of IP addressing and networking concepts like DNS, DHCP, and NAT.
  • Network Types: Explore common network and Internet connection types.
    • Networking Tools: Explore the numerous networking tools available to help identify, diagnose, and resolve problems and issues occurring on a computer network.
Domain 3: Hardware
  • Basic Cable Types: Examine the most common cable types and adapters when working with computers and mobile devices, including network, video, multipurpose, peripheral, and hard drive cables.
    • Connectors: Explore the most common device connector types such as RJ-45, USB, and Lightning.
    • Random Access Memory: Explore the differences between the many available types of RAM so you are able to choose the right one for your needs.
  • Storage Solutions: Explore the different storage options and how they work and discover various types of storage solutions for your computer.
    • Working with Motherboards, CPUs, & Add-On Cards: Discover the basics of CPUs, motherboards, and add-on cards, as well as the various factors that need to be considered to install and configure them in your computer
  • Working with Peripheral Devices: Explore various types of hardware that can be connected to your computer, and the features and functions of each of these devices.
  • Power Supplies: This area covers computer power system basics, including amps, volts, power sizing, and power supply options.
  • Custom PC configuration: Examines the different requirements and options available for various types of computers, including workstations, home theatre systems, and high-end gaming computers.
  • Common Devices: Explore common configuration tasks for laptops and desktop computers such as installing thin or thick clients, configuring touchpads and touchscreens, app installation, and wireless settings.
  • SOHO Devices: Explore small office/home office (SOHO) multifunction devices, including their different settings and configuration methods.
  • Printers: Explore all types of printers such as laser printers, inkjet printers, thermal printers, impact printers, virtual printers, 3D printers, and also print drivers, and connection options that can be used when installing a new printer.
Domain 4: Virtualization and Cloud Computing
  • Cloud Computing: Explore cloud computing concepts such as cloud model types, resource sharing, measure service, and virtual desktops.
    • Virtualization: Explore the basics of virtualization, including how it allows for the creation of virtual resources such as operating systems, servers, and storage solutions.
Domain 5: Hardware and Network Troubleshooting
  • Resolving Problems: Examine the six step troubleshooting methodology used to resolve problems with computer systems.
    • Troubleshooting: Explore troubleshooting approaches for PCs’, Mobile and Peripheral devices. Knowing how these devices should work and identifying common problems as part of maintenance schedule.
    • Troubleshooting Printers: Explore basic troubleshooting for printers, including common issues that typically arise and how to solve them.
Test Preparation
  • Mock exam
  • Online mock exams to prepare for the CompTIA exam
  • MeasureUp practice test
  • Flashcards
Exam Booking

CompTIA A+ Core 1000: 220-1002

Domain 1: Operating Systems
  • Comparing Common Operating Systems: Explore the various client-side operating systems and their installation processes.
    • Microsoft Operating System Installation & Upgrade: Explore Windows installation and upgrade considerations including drive partitioning, disk formatting, function of the system volume.
  • Microsoft Command Line Tools: Examine common Windows management utilities in both the command line and GUI to navigate the file system, perform network diagnostics, manage disks, and maintain systems.
    • MS Operating System Administrative Tools: Examine how to use Windows Administrative Tools to navigate available options, and to perform memory diagnostics, disk management, and system maintenance.
      • Windows Control Panel Utilities: Explore some of the critical Control Panel utilities used configuring various system features and components.
        • System Utilities: Explore critical system utilities, such as Credential Manager, Bitlocker, Device Manager, and Sync Center.
          • Application Installation, Networking, & Tools: Examine the configuration requirements and considerations for application rollouts, networking security, and remote connections, and the use of Linux OS tools in these areas.
Domain 2: Security
  • Security Fundamentals: Examine the core security principles and technologies required to protect employees, networks, and intellectual property.
    • Critical Security Concepts: Continue exploring the fundamentals of security and delve into the world of Active Directory administration, user management, and file and disk encryption.
Domain 3: Software Troubleshooting
  • Software Troubleshooting: Discover troubleshooting tools and strategies that you can use regardless of the platform of delivery.
Domain 4: Operational Procedures
  • System Utilities: Explore critical system utilities, such as Credential Manager, Bitlocker, Device Manager, and Sync Center.
    • Operational Procedures Best Practices: Examine the safety standards and best practices preventing operators from causing harm to their systems, and examine standards for documentation maintenance and remote access technologies.
Test Preparation
  • Mock exam
  • Online mock exams to prepare for the CompTIA exam
  • MeasureUp practice test
  • Flashcards
Exam Booking

During the course, you will receive:

      • All course content
      • Practice exercises and quizzes
      • A practice exam
      • A certification exam voucher 

Exam: CompTIA A+ Core Series: Core 1 (220-1001) and Core 2 (220-1002) 

Certification Retirement Date:  No date set

Recommended Duration: 18 Weeks

Fee-paying information: This course is not available to purchase


There are no mandatory prerequisite certifications or experience for this course

Recommended Prerequisite: 

      • A high level of computer literacy
      • Logical thinking, strong problem solving
      • Strong interest in coding/computer programming 
      • Good basic maths: basic arithmetic, basic algebra 

Suggested Progression Courses:  CompTIA Network+

This course is free for job-seekers, please sign up at your local Department of Social Protection or INTREO office. (Click here to find your local office.)

Please quote course code: NC 09850

This online course will provide you with the knowledge and skills required to troubleshoot, configure and manage common network wireless and wired devices; establish basic network design and connectivity; understand and maintain network documentation; identify network limitations and weaknesses, and implement network security, standards and protocols.

You will also get a basic understanding of emerging technologies, including unified communications, and mobile, cloud and virtualisation technologies.

Before enrolling on this course, you should have:

  • CompTIA A+ certification or equivalent knowledge
  • At least nine to 12 months of work experience in IT networking

Course content:

Getting Started
  • Induction module
Course Resources
  • Exam information
  • Course eBooks
  • Course software information
  • Reference links
Domain 1: Networking Concepts
  • Ports and Protocols and the OSI Model: Explore the OSI Model to discover where devices, services, and protocols reside with a view to well-known protocols and their associated port numbers.
  • Routing, Switching, & IP Addressing: Discover fundamental elements in network communication, including routing and switching concepts as well as IP addressing components.
  • Network Topologies & Technologies: Explore architectural concepts, including wired and wireless topologies, network types, and technologies facilitating the Internet of Things (IoT).
  • Cloud Concepts, Network Services, & Cabling Solutions: Learn about cloud services, delivery methods, and security considerations, as well as networking services. You'll also explore cabling types, connectors, and standards.
Domain 2: Infrastructure
  • Networking Devices: Explore various networking devices, including modems, bridges, hubs, switches, routers, proxy servers, load balancers, VPN concentrators, RADIUS servers, IDSs, and IPSs.
  • Network Storage, Virtualization, & WAN Technologies: Explore virtual networking components, network storage types, and connection types. Also, discover wide area network (WAN) concepts, including service types, transmission mediums, service characteristics, and termination.
Domain 3: Network Operations
  • Documentation and Diagrams & Business Continuity: Explore documentation for Networks and disaster recovery concepts, such as diagrams and SOPs, and business continuity concepts, such as fault tolerance.
  • Network Monitoring & Remote Access Methods: Explore monitoring concepts, including event logs, alerts, and patch management. Also, discover remote access methods, such as VPNs, RDP, SSH, VNC, and telnet.
  • Policies and Best Practices: Discover how best practices and guidelines should be implemented to ensure optimal network performance and security. Explore these guidelines, including password policies, data loss prevention techniques, NDAs, and safety procedures and policies.
Domain 4: Network Security
  • Security Devices, Wireless Security, & Access Control: Discover how to protect organizational assets, like personnel, devices, and infrastructure and explore physical security devices, wireless security, and authentication and access controls.
  • Network Attacks & Device Hardening: Explore various types of attacks that can compromise a network, including DoS, insider threats, and ransomware. Also discover network device hardening techniques to reduce vulnerabilities.
  • Mitigation Techniques: Mitigating security threats can lessen the overall impact that an attack can have on network devices, hosts, and applications. Explore common mitigation techniques.
Domain 5: Network Troubleshooting and Tools
  • Troubleshooting Common Network Service Issues: Explore common issues that occur with network services, such as DNS and DHCP, as well as how to resolve them, including incorrect gateways, duplicate IP addresses, and incorrect times.
  • Troubleshooting Methodology & Tools: Discover how to identify a network problem and resolve it using different techniques and tools.
  • Troubleshooting Connectivity & Performance Issues: Discover how to troubleshoot common wired and wireless connectivity issues such as, crosstalk, jitter, reflection, and interference which impact network performance.
Test Preparation
  • Download Assignment
  • Simulation Questions
  • Test Preparation Quiz section
  • MeasureUp Practice Test
  • Mock Exam section
Exam Booking

On successful completion, you will achieve the CompTIA Network+ N10-007 certification.

During the course, you will receive:

  • All course content
  • Practice exercises and quizzes
  • A practice exam
  • A certification exam voucher 

Exam: CompTIA Network+ (current version)

Certification launch date: March 2018

Certification retirement date: Usually three years after launch

Recommended duration: 14 weeks

Fee-paying information: This course is not available to purchase

Prerequisites: CompTIA A+

Recommended prerequisite: You should be computer literate, a logical thinker, a problem solver and have an eye for detail. Microsoft Technology Associate Networking (98-366)

Suggested progression courses: CompTIA Security+

This course is free for job-seekers. Sign up at your local Department of Social Protection or Intreo office. (Click here to find your local office.)

Please quote course code: NC 09665

This online course covers the most important foundational principles for securing a network and managing risk. Access control, identity management and cryptography are examined, as well as the selection of appropriate mitigation and deterrent techniques to address network attacks and vulnerabilities. Security concerns associated with cloud computing, BYOD (bring your own device) and SCADA (supervisory control and data acquisition) are also addressed.

Click here for full details on the CompTIA Security+ course.

Course content:

Getting Started
  • Induction module
Course Resources
  • Exam information
  • Course eBooks
  • Course software information
  • Reference links
  • Extra Resources
Domain 1: Threats, Attacks and Vulnerabilities
  • The Present Threat Landscape: Examine the status quo in security threats, recognizing threat actors and their attributes.
  • Types of Malware: Specify the different types of malware that organizations must deal with daily.
  • Social Engineering and Related Attacks: Discover the human factors involved in social engineering attacks and learn how to mitigate these vulnerabilities.
  • Application and Service Attacks: Discover how pervasive modern day attacks can occur at a service and application level.
  • Cryptographic and Wireless Attacks: Discover weaknesses that hackers leverage in cryptosystems and apply best practices to a wireless networked environment.
  • Penetration Testing and Vulnerability Scanning: Explore penetration testing methods and tools, as well as vulnerability scanners in a white hat environment.
  • Impacts from Vulnerability Types: Become versed in the wide variety of impacts affecting every layer of the OSI model and the different effects of vulnerability types exploited.
Domain 2: Technologies and Tools
  • Components Supporting Organizational Security: Explore the various components that support organizational security.
  • Security Assessment Using Software Tools: Explore several demonstrations of various tools for security assessment.
  • Analysing Output from Security Technologies: Discover the output to be gathered and analysed by several common security technologies.
  • Deploying Mobile Devices Securely: With the explosion of BYOD, perform best practices when deploying mobile devices securely.
  • Implementing Secure Protocols: Learn to recognize a number of secure protocol implementations.
  • Troubleshooting Common Security Issues: Explore common root causes of security issues.
Domain 3: Architecture and Design
  • Implement Secure Network Architecture Concepts: Explore the benefits of isolating, separating, and placing resources in your organization.
  • Secure System and Application Design and Deployment: Examine when and where security needs to be considered for devices, systems, and applications in a layered security approach.
  • Understanding Cloud, Virtualization, and Resiliency Concepts: Explore virtualization and cloud concepts as well as ways to provide resiliency to maximise resources and uptime.
Domain 4: Identity and Access Management
  • Identity Concepts and Access Services: Explore the tools used to secure the environment based on the entity context within modern networks.
  • Identity and Access Management Controls: Learn how to classify different access control models and biometric factors used for access.
  • Common Account Management Practices: Learn how to audit the implementation of account control mechanisms.
Domain 5: Risk Management
  • Policies, Plans, and Procedures: Explore the importance of policies, plans, and procedures for security within an IT environment.
  • Business Impact Analysis and Risk Management: An introduction to the value of BIA and Risk Management for your organization.
  • Incident Response, Forensics, Disaster Recovery, and Security Controls: Explore procedures that are needed when disaster strikes and how to protect privacy with a view to recovery through forensics or backups.
Domain 6: Cryptography and PKI
  • Cryptography: Explore the various cryptographic concepts with protecting your information at rest, in transit, and in use.
  • Public Key Infrastructure: Explore the important role that PKI plays for secure communications to occur.
  • Wireless Security Setting: Learn how wireless networks can be secured.
Test Preparation
  • Quiz Section
  • Skillsoft TestPrep Practice Exam
  • MeasureUp Practice Test
Exam Booking

During the course, you will receive:

  • All course content
  • Practice exercises and quizzes
  • A practice exam
  • A certification exam voucher 

ExamCompTIA Security+ SY0-501

Certification launch date:  October 4, 2017

Certification retirement date: Usually three years after launch 

Recommended duration: 16 weeks

Fee-paying information: This course is not available to purchase

Prerequisites: CompTIA A+ , CompTIA Network+

Suggested progression courses:  MCSA: Windows Server 2012 - N29