Frequently Asked Questions (FAQs)

Contents

  1. What are the benefits of Online learning with eCollege?
  2. How long will it take to do a course?
  3. How do I register for a course?
  4. Who is eligible for Free Online Courses?
  5. What are the computer requirements for our eCollege courses?
  6. How do I login for the first time?
  7. How do I take an exam?
  8. How does Online testing work?
  9. How do I get an email address?
  10. Where are the eCollege examination test centres located?

1. What are the benefits of Online learning?

  • Convenience of learning at home, place of work or other preferred location
  • Option to customise the learning, self-assessments to measure your progress, flexibility.
  • Available around the clock.
  • Ability to be able to learn at your own pace.
  • One very important aspect of learning with eCollege is the eTutor Support provided:
    • eCollege have 15 eTutors across all disciplines that work Monday - Friday.
    • You can message your eTutor with your query and they will message, call or text you a reply. 

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2. How long will it take to do a course?

There is no precise answer to this as each person's learning curve is different. We recommend that learners go on-line each day and cover 2-3 topics, come offline and put into practice what they have covered online.

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3. How do I register for a course?

If you are paying for a course, you can complete the online registration form. Courses are free of charge to unemployed clients. You can discuss course options and register for a course by visiting your local employment services office.

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4. Who is eligible for Free Online Courses?

Jobseeker's in receipt of Jobseeker's Allowance, Jobseeker's Benefit, Disability Allowance or One Parent Family Allowance and those signing on for credits are eligible for Online Training. The Employment Service Officer verifies the client's status from the system. The "two-year rule” is not applicable as these are not full SST or Traineeship programmes. Those on job seekers will continue to sign with DSP and retain their allowance/benefit and will not receive a Training Allowance.

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5. What are the computer requirements for our eCollege courses?

At a minimum, the recommended specification of a Personal Computer to access online courses on eCollege are as follows:

  • Processor: Pentium or above
  • Memory: ≥ 1 GB RAM minimum  
  • Hard Disk: ≥ 30 GB 
  • Monitor: Recommended to have a 17 inch Monitor
  • Broadband: eCollege courses require consistent broadband access of ≥ 5mbps.
  • Screen Resolution: 1024 X 768
  • Software: Microsoft Internet Explorer, Chrome, Firefox (the latest versions of each are required)
  • Operating system: Windows 7 or higher

The following are not compatible with eCollege courses:

  • Web Browser: Microsoft Vista
  • Web Browser: Microsoft Edge browser.

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6. How do I login for the first time?

You will be sent a welcome email with an activation link, you must click on this link to activate your course.

You will be asked to change your password, once completed you will be able to login using, your username and password. 

You will see on your "Home" page all of the courses you are registered on.

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7. How do I take an exam?

To take an exam/assessment, you must attend an approved test centre for that course. Exams/assessment are administered online. However, you must attend an accredited test centre. 

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8. How does Online testing work?

Online testing is the process of taking an exam via a P.C. over the Internet. To take a test online, you have to go to an approved test centre for that exam/subject. The Test Administrators for the specific courses regulate the test centres. Nearly all approved online test centres operate on an advanced booking basis i.e. you contact the test centre to book an exam for a particular day and time. Exam fees are paid to the test centre, generally in advance or on the day of the exam.

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9. How do I get an email address?

You will need an email address to register for an online course. There are many ways to get a free email address. Here is a list of a few of the most popular free email providers: a) Google Gmail address b) Yahoo email address c) Microsoft Windows live.

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10. Where are the eCollege examination test centres located?

Please click here to see the list of eCollege test centres.

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Last modified: Wednesday, 3 May 2017, 3:38 PM