When doing an online course, you can easily get stuck with the content and may not look for help as easily as you might in a classroom based setting. However, it is important that you look for help from your eTutor/course peers when you need it.
Due to the nature of an online course and that students will be at different stages of the course at any one time, do ensure to provide as much information in your queries to your eTutor. Therefore, provide details such a topic name/number, name of the video in question etc. This information will help your query to be answered correctly.